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by Samiksha Agentforce will help Air India automate customer service processes, improve agent productivity, and deliver faster issue resolution Mumbai, April 15, 2025 — Salesforce, the world’s #1 AI CRM*, today announced the expansion of its collaboration with Air India with the adoption of Salesforce Agentforce. As part of its ongoing digital transformation, Air India is among the first airlines to go-live with Agentforce, leveraging it to automate key customer service processes. The first roll out of Agentforce in customer service will help drive faster resolution of a class of refund issues, and elevate its customer experience at scale. Air India has been a long-standing Salesforce customer, using Service Cloud, Sales Cloud, Data Cloud and Einstein AI to power its customer engagement and business operations. The latest expansion marks a strategic step towards becoming an AI-infused airline, focused on delivering seamless, responsive, and personalised experiences for its passengers u...

  Over 5,000 societies expected to participate in the EODR 2.0 by Samiksha Mumbai, April 9, 2025: With Mumbai’s redevelopment landscape rapidly evolving, CREDAI-MCHI has announced the return of its landmark event — the 2nd edition of the Ease of Doing Redevelopment (EODR 2.0) Exhibition. Scheduled for April 12, 2025, at Lotus Hall 1 & 2, Jio World Convention Centre, the exhibition will bring together thousands of society representatives and key industry stakeholders to facilitate transparent, efficient, and future-ready redevelopment solutions. Building on the resounding success of its first edition—which saw over 2,000 societies participate and more than 3,000 registrations—EODR 2.0 is poised to be Mumbai’s definitive platform for societies seeking redevelopment guidance, support, and collaboration. This year, CREDAI-MCHI anticipates over 5,000 societies from across Mumbai to participate. Supported by key stakeholders including BMC, MHADA, and MMRDA, the exhibition will offer ...

by Samiksha More than 30 employees from all DHL businesses in India attended the second training in Bangalore   Mumbai/ Bangalore, 10th April 2025  -  DHL Group has conducted its second GoHelp Disaster Response Team (DRT) training in Bangalore, India, strengthening resilience and preparedness against disasters in the South Asia region. This is the second DRT training in India, with the first training conducted back in 2013. The 2-day training was held from April 5-6, 2025, at a DHL facility in Bangalore. More than 30 employees from Blue Dart, DHL Express, DHL Global Forwarding, and DHL Supply Chain attended the training. The National Disaster Response Force (NDRF), a specialized force in India formed to respond to natural and man-made disasters, attended the training as an observer. The 2-day training consisted of two sessions: a theoretical session on safety and stakeholder management, and a practical session. During the theoretical session, participants learned how...